💬T-WILLIAMS COMPUTERS

Q: What certifications or professional affiliations do you have?
All of our technicians are certified, so you can rest assured that every repair meets the highest professional standards.

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Q: What would you recommend to customers looking to save money?

• Buy computers that come with warranties.

• If you’re building your own, make sure each part includes a warranty.

• Most importantly: buy everything at once to get the best possible deal.

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Q: What areas of your trade do you specialize in?

• Custom PC building

• Performance tuning

• Hardware installation & upgrades

• Software installation & upgrades

• OS upgrades & reinstalls

• Virus removal

• Data recovery & backup

• Monthly computer maintenance

• Troubleshooting

• Basic computer training

• Hardware replacement (hard drives, video cards, memory, etc.)

• Laptop/notebook screen replacement

• Laptop service & repair

• Network setup & support

• Motherboard & keyboard replacement

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Q: What information should I have ready before hiring a professional?

• A description of the issue

• Your budget

• The model and serial number of your desktop or laptop

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Q: What questions should I ask before hiring someone for computer repair?

• Ask about certifications (All of our technicians are A+ certified)

• Confirm if they offer onsite or in-house repairs (We offer both!)

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Q: What do you wish customers knew about your trade?
We are self-service techs who carry everything we need. Most repairs are completed same-day because we don't rely on third-party services like many local shops.

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Q: What’s something customers might not know about you?
In addition to repairs, I spend part of the day promoting our business, networking in the tech industry, attending trade shows, and placing ads online and in print.

🔁 Common Customer Questions

Q: How much do you charge per hour?
A: We don’t charge hourly. All services are flat-fee based.

Q: Who are you and what do you do?
A: We’re a team of nerds committed to ending the computer problems that have frustrated our neighborhoods for years.

Q: Can you evaluate my problem over the phone?
A: In most cases, yes! We can often diagnose the issue during your call and give you a flat-rate solution or offer remote support.

Q: What if the job takes longer than expected?
A: No worries! We’ll apologize for the delay, but you’ll never be charged extra. We enjoy challenges and learning through them — at no cost to you.

Q: Can I watch while you work?
A: Absolutely! We encourage it. We believe in educating our customers on what went wrong, what we’re doing, and how to avoid it in the future.

Q: Will you need to take my computer offsite?
A: Almost never. We can do nearly everything onsite — whether at your home or office.

🛠️ About Our Company

Q: How did you get started?
Our owner attended Tulsa Technology Center for 2 years, earning certifications in Computer Network Technology and Network System Administration.

Q: How many projects do you average per year?
We build 50+ custom PCs per year — each one designed to meet the unique needs of our customers.

Q: What services do you offer after the job is finished?

• 6-month warranty on all repairs

• $20 off your next service with a referral

• 10% off first-time service for teachers & students

• $10 off for non-profit organizations

• Free PC tune-up with virus removal

• 10% discount for active U.S. military